FAQ

HOW DO I PROCEED THROUGH CHECKOUT PROCESS ?

Once you have finished adding items to your Cart, simply click the Checkout on the shopping bag page and we will guide you trough the checkout process.

WHAT METHOD OF PAYMENT DO YOU ACCEPT ?

We accept Credit Cards, Debit Cards , PayPal and Bank Transfer (trough PayPal).

HOW SAFE IS MY PERSONAL INFORMATION ?

Our site uses Secured Sockets Layer (SSL) protocol to encrypt all personal information sent during checkout process. For more information on how we secure and use your information, please consult our Privacy Policy.

HOW DOES SHIPPING WORK?

Our partners work hard with global merchants and artisans in order to provide you the best prices and the most interesting products.

Our global suppliers provide tracking numbers and we do offer 100% satisfaction guarantee.

Your item may take two-three weeks to arrive.Due to COVID,shipments may be delayed longer than usual.

We offer international shipping options too,no matter where you are,you can buy from us !

WHY DID I ONLY RECEIVE PART OF MY ORDER?

To better serve our worldwide customers,we have distribution centers around the world.If you ordered multiple different products,your order may arrive in separate shipments.

WHAT IF I NEED TO RETURN SOMETHING?

No worries ! Contact us and we'll help you guide trough to the process to send the item you ordered back to us.

CAN I CANCEL MY ORDER ?

Yes. Cancellations must be made within 24 hours of order placements. Send us an e-mail within 24 hours and let us know the reason why you wish to cancel your order.

All refunds will be processed within 24-48 hours before the fund reflects on customer's bank account.

HOW DO WE CONTACT YOU WITH PRESS INQUIRIES ?

Send us an e-mail and we'll get back to you as soon as we can.

info@wonderhomeplace.com